Thank you for shopping with Souk Brand.
This business is not VAT-registered under UAE VAT law. No VAT is charged.
We want to ensure that your shopping experience is smooth and
hassle-free. If, for any reason, you are not completely satisfied with your
purchase, we offer a straightforward return/exchange policy to provide you with
peace of mind.
Please read the following policy carefully:
Eligibility for Returns/Exchanges:
We accept returns/exchanges for products within 14 days of the purchase date.
To be eligible for a return/exchange, the item must be in its original condition, unused, and in its original packaging.
Items Not Eligible for Returns/Exchanges:
We do not accept returns/exchanges for items that are personalized, customized, or otherwise specified as non-returnable at the time of purchase.
How to Initiate a Return/Exchange:
To begin the return/exchange process, please contact our customer support team at hello@soukbrand.com .
Provide your order number and a clear description of the reason for the return/exchange.
We will guide you through the process and provide you with a Return Authorization (RA) number.
Return/Exchange Shipping:
Customers are responsible for the cost of shipping the item(s) back to us for returns/exchanges.
We recommend using a trackable shipping method to ensure that your
return/exchange is received.
Return/Exchange Approval:
Once we receive the returned item(s), we will inspect them to ensure they meet the eligibility criteria.
If the item(s) pass the inspection, we will process your return/exchange, less shipping costs, and notify you by email.
Refunds/Exchanges:
For returns, a refund will be issued to the original payment method used at the time of purchase.
For exchanges, the replacement item will be sent to you once the return is approved.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us within 14 days of receipt, and we will arrange for a return, exchange, or refund.
Cancellation of Orders:
If you wish to cancel an order, please contact us as soon as possible. Orders that have already been shipped cannot be cancelled but can be returned according to this policy.
We value your business and aim to provide you with a seamless shopping experience. If you have any questions or need further assistance, please don't hesitate to reach out to our customer support team. Your satisfaction is our top priority, and we will do our best to assist you with your return/exchange requests.
Thank you for choosing Souk Brand for your luxury travel needs!
